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Home arrow News arrow Travel in the News arrow Free meals returning to coach? Delta says 'maybe'
Free meals returning to coach? Delta says 'maybe'
Friday, 23 December 2016
Could free meals be ready for a comeback in coach class? One of the USA’s biggest carriers is considering it for at least some cross-country flights.

Delta Air Lines has started complimentary meal service on its transcontinental service between its hub at New York JFK and the California cities of Los Angeles and San Francisco. It began Nov. 1 as part of a trial that will run through Dec. 15 and could become permanent if it’s well-received by fliers.

Morning passengers can choose between a honey maple breakfast sandwich or a “breakfast medley.” Lunch options include a mesquite-smoked turkey combo with chips or a whole-grain veggie wrap.

Delta says it’s monitoring customer satisfaction scores on the flights “to determine the impact on the in-flight experience.” At the end of the trial period, Delta will evaluate the results as it decides whether to make complimentary meals a standard offering.

“We are constantly actively listening to our customers and employees, gathering their feedback and testing new products on board to continuously improve the overall experience,” Allison Ausband, Delta’s SVP for In-Flight Service, says in a statement. “Testing meals on Transcon flights is part of our commitment to be thoughtful about our offerings and make decisions based on customers’ needs.”

For the trial, the complimentary coach-class meals will be offered only Delta's "Transcon service" that connects JFK to Los Angeles and San Francisco, routes on which Delta says it offers a “higher standard of flying," according to The Atlanta Journal-Constitution.

The article listed above is a summary. Please see the source article at Google News.

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